The communication software market size was at $1billion in 2021. And it is said to reach at $2.6billion by 2031. All in all there is going to be a significant release at a CAGR of 10.3% from 2022 to 2031.
We all have now adapted to the new online communication channel of video call, chats, text messages, emails, etc. It has simplified the way one communicates with the best businesses there in the world. Twilio made its way through in this mobile and web chat world with its core services.
Twilio Dialer is indeed a pioneer for cloud communication. Let’s make you understand what is Twilio by entering a brief introduction of the technology.
Twilio Dialer: Introduction
It is a U.S.A. based CPaaS company that was introduced in 2008. Since than Twilio has offered its cloud communication services to over 2,00,000 customers worldwide. Airbnb, Shopify, Netflix, etc., are one of their big and successful clients.
The customer engagement platform is a modern platform that creates great personal experience. It is an omnichannel that helps blend real time data and builds trusted clientele relations. A business is also able to manage customer loyalty and collect online or offline resources at ease. Twilio also makes a user avail:-
- Make/receive phone calls
- Send/receive text messages
- Create and launch email campaigns
- Long term connection with your customers
With its web service APIs, Twilio also uses automation to monitor marketing campaigns and verify users. If you need to establish one or many chatbots for your website, send or receive verification codes, make voice and video calls, exchange text messages, etc., is ,managed seamlessly with Twilio dialer.
In order to avoid wasting a lot of time negotiating with cell operators to resolve communication issues, Twilio assists its clients in concentrating on their present objectives, such as communication with partners, customers, and team. It is a very easy way to catch up with every task of the day.
What is the Real Power of Twilio Dialer?
-
Omnichannel communication
Multiple channels on Twilio helps to create and monitor varied online communications at ease. Right from chat to voice API and video calls, every single communication is managed effectively in the software.
With the chatbot feature, a user is able to convey every detail to their clientele with ease. It shows a person’s online or offline status, push notifications, message history, etc. Once you integrate Twilio dialer it facilitates to create your own chats as per the target audience. From simple to advance chats with verification of the person entering is made available in the app. Twilio Programmable Voice and Programmable Video not only allows text-based conversations but also allows audio and video communications.
The facility of voice APIs do help to build and monitor calling systems. With it, a user is enabled to receive a call from anywhere via browser, app, phone, etc., he is free to use it as per his will. Apart from these two it also allows a seamless vide chat to obtain easy follow ups and feedbacks from clients and employees.
-
Contact center for customer service
With the help of Twilio Flex, one can customize their clientele services. Right from receiving calls to customer requests, and follow ups, becomes a very easy task to take over. It also allows companies to deploy cloud based contact centers free from SaaS platforms. It has many other features that helps in making a user experience well.
-
All in one messaging systems
An API for SMS, MMS, and OTT communications that functions on a global network. To make sure that messages reach end users wherever they are, it has many unique features. More than 180 nations offer SMS-enabled phone numbers through Twilio.
Email messaging is another feature that Twilio offers. Using the Twilio SendGrid API, it circumvents the problem of legitimate emails ending up in spam folders or never getting to the recipient. Your business doesn’t have to worry about what happens after you send an email because the Twilio SendGrid API takes care of those issues.
-
Multi-factor verification
It helps protect user identity with Twilio verify. A user can verify their identity by signing in via SMS, voice, email, and push notifications. The process of sign-up becomes easy as well as helps monitor authentic processes as per country specific number pools.
These are the definitive forces that gives a Twilio dialer that extra edge. In a practical viable scenario, the Twilio dialer is the best marketing tool to invest in. And maintain harmony with the clients, employees, and spread wings globally in a same time zone anytime and anywhere.
Conclusion!
In this cluttered space, you need to market yourself among your clients and be in touch with them. And to maintain a healthy long term relationship what better option than twilio dialer? It is indeed a one stop solution for all your needs.
Twilio dialer is a very intuitive communication tool. The modern age and day requires such an effective and efficient way to work along with great communication. When businesses are expanding there is ever more need of such software solutions. And to cater along this growing scenario, it does offer unique features and functionalities. Twilio services can power everything, including sending out webinar invitations, meeting reminders, and student group chats during online classes!
Not surprisingly, Twilio is used by over 9 million developers worldwide to build customer experience solutions that meet ever-changing business requirements.
